‘Guest Experience’ is a term that is tossed around a lot today, especially in a post-covid world. But what exactly is guest experience? And why is it so important? Is it the moment the customer clicks onto your website to book? Is it the service they receive from their waiter or bartender? Is it the …
What exactly is ‘Guest Experience’? And why is it important? Read More »
‘Oh, you’re just a waiter!’… …is absolutely unacceptable thinking. Full stop. Yet, here we are rising out of a pandemic, and I use the word rising because that’s what those of us in hospitality will do, and we are fighting for our government and for our fellow citizens to hear our plea for support. We …
‘Oh, you’re just a waiter!’…Why hospitality is a great career choice. Read More »
Hospitality has been (partly) released from it’s lockdown shackles and we’re seeing an ever-growing appetite for eating & drinking out and increasing consumer confidence. However, a shortfall in staff is threatening to damage recovery for many in the sector. According to new data from Caterer 1 in 10 workers have left the industry over the …
Hospitality staffing shortage – tips for a motivated and engaged team. Read More »
