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As we all know, expectations for Christmas in Hospitality this year have been reduced to a state of almost collective despair and uncertainty. Normally Operators would already be sitting on 70% of pre-booked sales for the month of December, with key dates fully booked and...

Ah the old ‘No Show’ debate. In reality we have had a situation with ‘no shows’ in hospitality ever since I can remember. I’ve conducted sales audits on businesses and in most cases the audit uncovers an incredibly high ‘no-show’ rate with few processes in...