Overcoming the Monster
Thorley Taverns are a family business with over 50 years behind them. They have 18 pubs across Kent and 400 employees. Like almost all hospitality
Ready, Set, Christmas!
Bars, Restaurants and Hotels have been offered the chance to make this year count as one of their best: by capitalising on the winning combination
FOCUSING ON THE LOCALS WINS EVERY TIME!
There was a time when customers seeking out a really good Bar or Restaurant went in search of one they had heard about where they
What’s important to YOUR Team?
A blog by Dee Sturgess; Director of Talent & Training for Bums on Seats, about what really matters to people in their working environment. With
Less Christmas Fear and more like Christmas Cheer
Turning Christmas Fear into Christmas cheer! I hear you! At the moment it’s looking very uncertain for festivities, isn’t it. And why is that? Is this
Can Hospitality Survive the Staffing Crisis?
The Message As an industry, we are excellent at talking about our issues but not so great on talking about the solutions and we must
Show up for Hospitality this Christmas
Over the last year, 1 in 8 customers have failed to fulfil their booking promises. This has lead to over £17.6bn in lost revenue for
What exactly is ‘Guest Experience’? And why is it important?
‘Guest Experience’ is a term that is tossed around a lot today, especially in a post-covid world. But what exactly is guest experience? And why
‘Oh, you’re just a waiter!’…Why hospitality is a great career choice.
‘Oh, you’re just a waiter!’… …is absolutely unacceptable thinking. Full stop. Yet, here we are rising out of a pandemic, and I use the word
Hospitality staffing shortage – tips for a motivated and engaged team.
Hospitality has been (partly) released from it’s lockdown shackles and we’re seeing an ever-growing appetite for eating & drinking out and increasing consumer confidence. However,
Next Visit Please!
Customer loyalty and repeat visits in the post-Covid era. There have been many times over the last 12 months when hoping for a first visit
Pre-booked sales to get Bums on Seats.
There is one significant opportunity for all hospitality operators – large or small – without which venues will struggle to compete in the post Covid
Why I, might come dine with you?
I don’t cook. Not much anyway. Why would I? Just before lockdown, the UK was at its height of offering its widest selection of dining