Bums Blog
Can Hospitality Survive the Staffing Crisis?
The Message As an industry, we are excellent at talking about our issues but not so great on talking about the solutions and we must
What exactly is ‘Guest Experience’? And why is it important?
‘Guest Experience’ is a term that is tossed around a lot today, especially in a post-covid world. But what exactly is guest experience? And why
‘Oh, you’re just a waiter!’…Why hospitality is a great career choice.
‘Oh, you’re just a waiter!’… …is absolutely unacceptable thinking. Full stop. Yet, here we are rising out of a pandemic, and I use the word
Hospitality staffing shortage – tips for a motivated and engaged team.
Hospitality has been (partly) released from it’s lockdown shackles and we’re seeing an ever-growing appetite for eating & drinking out and increasing consumer confidence. However,
Next Visit Please!
Customer loyalty and repeat visits in the post-Covid era. There have been many times over the last 12 months when hoping for a first visit
Pre-booked sales to get Bums on Seats.
There is one significant opportunity for all hospitality operators – large or small – without which venues will struggle to compete in the post Covid