Bums Blog
Less Christmas Fear and more like Christmas Cheer
Turning Christmas Fear into Christmas cheer! I hear you! At the moment it’s looking very uncertain for festivities, isn’t it. And why is that? Is this
Can Hospitality Survive the Staffing Crisis?
The Message As an industry, we are excellent at talking about our issues but not so great on talking about the solutions and we must
Show up for Hospitality this Christmas
Over the last year, 1 in 8 customers have failed to fulfil their booking promises. This has lead to over £17.6bn in lost revenue for
What exactly is ‘Guest Experience’? And why is it important?
‘Guest Experience’ is a term that is tossed around a lot today, especially in a post-covid world. But what exactly is guest experience? And why
‘Oh, you’re just a waiter!’…Why hospitality is a great career choice.
‘Oh, you’re just a waiter!’… …is absolutely unacceptable thinking. Full stop. Yet, here we are rising out of a pandemic, and I use the word
Hospitality staffing shortage – tips for a motivated and engaged team.
Hospitality has been (partly) released from it’s lockdown shackles and we’re seeing an ever-growing appetite for eating & drinking out and increasing consumer confidence. However,