The Message As an industry, we are excellent at talking about our issues but not so great on talking about the solutions and we must be careful here. If we continue to talk the issues but take no action, then we are keeping the problem in existence rather than condemning it to the past. Phase […]
Can Hospitality Survive the Staffing Crisis? Read More »
Over the last year, 1 in 8 customers have failed to fulfil their booking promises. This has lead to over £17.6bn in lost revenue for the hospitality industry. After starting the journey to recovery over the summer, the hospitality industry has dared to look further ahead to Christmas and beyond, as operators remain hopeful to
Show up for Hospitality this Christmas Read More »
‘Guest Experience’ is a term that is tossed around a lot today, especially in a post-covid world. But what exactly is guest experience? And why is it so important? Is it the moment the customer clicks onto your website to book? Is it the service they receive from their waiter or bartender? Is it the
What exactly is ‘Guest Experience’? And why is it important? Read More »
