M.I.R.A.C.L.E Sales Training course – 9th Sep 2020
£144.00
You’ll be engaged, challenged and guided by an experienced trainer and industry expert with over 10 year’s hospitality sales experience.
You’ll finish the course feeling empowered; with the tools, techniques, and most importantly – the confidence and knowledge – to stand out from the competition!
Out of stock
Description
You’ll be engaged, challenged and guided by an experienced trainer and industry expert with over 10 year’s hospitality sales experience. This is a dynamic and interactive workshop-based approach to learning – there will be open Q&A’s, breakout room sessions and brainstorms with the wider group. Your input, opinions and engagement is a valued and important part of the course!
You will also be given coursework to complete. The ability to practically and intelligently apply the M.I.R.A.C.L.E journey to real life inquiries shows us you have truly understood its principles. Answers will be reviewed by the trainer, who will give you detailed and constructive feedback as part of the learning process. Once this is submitted, we’ll send you the Bums on Seats M.I.R.A.C.L.E Sale certificate, which will be valid for a year.
What does the course cover?
- The challenges faced by the hospitality industry, and how pre-booked sales can help.
- The psychology of the sale: key factors that influence the customer’s decision.
- What ‘putting your best foot forward’ entails, enabling you to communicate confidently and professionally.
- How to build genuine, personable rapport with customers by email, messaging, video calls and ‘phone.
- What’s involved in offering a memorable customer experience to build loyalty and relationships.
- How to understand the needs (practical) and the wants (emotional) of the customer’s enquiry.
- How to create an experience for your customer that stands out against competition.
- A step-by-step, comprehensive list on how to lock down a sale .
- How to manage your time and work efficiently and effectively.
Course duration: 1 day (10am – 5pm)
Coursework time: Up to 3 hours, completed within 1 week of course finishing.
Format: Zoom
Numbers: Minimum of 6; Maximum of 15.
Practical Requirements: Internet connection, headphones, pen and paper, webcam
